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A Perspective on Quality Activities in American Firms
Kano, Noriaki
35/3 (Spring 1993): 12-31.
 
Continuous Quality Improvement as a Survival Strategy: The Southern Pacific Experience
Carman, James M.
35/3 (Spring 1993): 118-132.
 
Quality, Participation, and Competitiveness
Cole, Robert E., Paul Bacdayan, and B. Joseph White
35/3 (Spring 1993): 68-81.
 
Quality, Strategy, and Competitiveness
Belohlav, James A.
35/3 (Spring 1993): 55-67.
 
The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective
Easton, George
35/3 (Spring 1993): 32-54.
 
Total Quality Management in a Small, High-Technology Company
Price, Michael , and E. Eva Chen
35/3 (Spring 1993): 96-117.
 
Vision, Values, and Milestones: Paul O'Neill Starts Total Quality at Alcoa
Kolesar, Peter J.
35/3 (Spring 1993): 133-165.
 
Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?)
Kordupleski, Raymond E., Roland T. Rust, and Anthony J. Zahorik
35/3 (Spring 1993): 82-95.

 

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