Abstract

The article discusses a system for measuring office work performance. The scope of most modem enterprise is growing to such magnitude that continuous evaluation of work performance is considered necessary to achieve an expected level of efficiency. The process of evaluation is the essence of the control function, which is often defined as the measurement and correction of activities of subordinates to make sure that plans are transformed into action. The control process involves three essential steps namely the establishment of standards, the appraisal of performance against standards and the correction of deviations. It is the establishment of standards upon which management may base its appraisal of performance that is the basic problem dealt with in this study. The case study reported in the article deals with the development and implementation of a work measurement system which will provide for the establishment and proper use of valid standards of work performance in a large-scale procurement activity in the Air Force. The work subjected to measurement in this study may be divided into four general categories, routine clerical, non-routine clerical, general administrative and staff surveillance functions.