Organizing to Overhaul a Mess

by Kenneth Harris



The article focuses on the steps taken by the Human Resources Administration of New York City in 1972, in overhauling its welfare administration due to stringent government regulations and refusal of taxpayers to subsidize managerial inefficiency. To avoid fiscal disaster and maintain public confidence, the project management team realized that within two years the system would have to be financially under control, with implementation of a new computer system in progress and a reduced work force. Welfare eligibility problems and clerical errors were scrutinized and a nine-point corrective-action program was prepared.

California Management Review

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Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

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