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If Only We Knew What We Know: Identification and Transfer of Internal Best Practices
O’Dell, Carla , and C. Jackson Grayson
40/3  (Spring 1998): 154-174

One of the most effective avenues toward improvement is the process of internal benchmarking-identifying, sharing, and using the knowledge and "best practices" inside one's organization. But the process can be tricky and time consuming because of obstacles such as ignorance about resources or others' needs, a culture that values personal expertise more than knowledge sharing, and a lack of resources for implementation of best practices. This article explores how organizations conduct successful internal benchmarking, relating details ranging from requirements for successful transfer to lessons learned.

 

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