About
Publication Information
Subscriptions
Permissions
Advertising
Journal Rankings
Best Article Award
Press Releases
Resources
Access Options
Submission Guidelines
Reviewer Guidelines
Sample Articles
Paper Calls
Contact Us
Submit & Review
Browse
Current Issue
All Issues
Featured
Latest
Topics
Videos
Cases
Subscribe
California Management Review
California Management Review is a premier academic management journal published at UC Berkeley
Search
Article Information
The Role of the Consumer in Image Building
Reynolds, William H.
7
/
3
(
Spring
1965
):
69
-
76
This article focuses on the role of consumers in image building of a product. Product and brand images are created by consumers. An image is actually the result of a more complex process. It is the mental construct developed by the consumer on the basis of a few selected impressions among the flood of total impressions; it comes into being through a creative process in which these selected impressions are elaborated, embellished, and ordered. Often, of course, the word "image" is used as equivalent to reputation. The Image in effect deplores in an old fashioned way the apparent current emphasis on reputation. This usage of "image" to mean reputation tends to focus attention upon the problem of the congruity of semblance and reality. The question of belief versus fact can obscure the actual nature of an image. Images are not isolated empirical beliefs about a product or brand but are systems of inferences which may have only a tenuous and indirect relationship to fact.