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Is the ‘Skills Gap’ Really About Attitudes?
Cappelli, Peter
37/4  (Summer 1995): 108-124

Contrary to popular opinion, the vast majority of complaints about the poor quality of school graduates who enter the workforce are not about a lack of academic skills but instead focus on deficiencies of appropriate work attitudes and behaviors. In fact, attitudes and behaviors have a significant impact on workforce quality and can be developed both in schools and on the job.

 


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