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California Management Review
California Management Review is a premier academic management journal published at UC Berkeley
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Article Information
Is the ‘Skills Gap’ Really About Attitudes?
Cappelli, Peter
37
/
4
(
Summer
1995
):
108
-
124
Contrary to popular opinion, the vast majority of complaints about the poor quality of school graduates who enter the workforce are not about a lack of academic skills but instead focus on deficiencies of appropriate work attitudes and behaviors. In fact, attitudes and behaviors have a significant impact on workforce quality and can be developed both in schools and on the job.