Search

Article Information


Patagonia: Driving Sustainable Innovation by Embracing Tensions
O'Rourke, Dara , and Robert Strand
60/1  (Fall 2017): 102-125

This article examines the tensions that arise when Patagonia simultaneously pursues sustainability and quality objectives embedded within its mission statement: "Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis." Specifically, this case study focuses on Patagonia’s durable water repellent (DWR) problem. DWR is a highly effective chemical treatment used to waterproof jackets (supporting the quality objective) but has by-products that are toxic and persist in the environment (undermining the sustainability objective). This case explores the challenges Patagonia has faced and presents some creative solutions to them.

 

California Management Review

Berkeley-Haas's Premier Management Journal

Published at the University of California for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

Learn more
Follow Us