Abstract

A defining characteristic of the best-managed companies is the high value they place on the rights and responsibilities of their employees. Specifically, the provide: stakeholders status for unions; employee stock ownership; a fair measure of job security; lifelong training; benefits tailored to individual needs; participation in decision making; freedom of expression; and incentive pay. In this excerpt from his new book, Vanguard Management, O'Toole describes the reasons why the companies that provide these benefits to their employees are considered the best places to work.