Managing High Reliability Organizations

by Karlene Roberts


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Abstract

On a worldwide basis, a growing number of organizations operate in ways that can result in catastrophic consequences. Within this set of potentially hazardous organizations, there are a number that have operated nearly error free for long periods of time. This article examines what characterizes their operations and how managers can know whether their organizations are hazardous or potentially hazardous. The article also explores the steps that can be taken to ameliorate the potentially negative effects of design strategies that might result in catastrophic outcomes.

California Management Review

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Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

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