Business Process Reengineering: Charting a Strategic Path for the Information Age

by James Teng, Varun Grover, Kirk Fiedler



Many organizations are undergoing major restructuring efforts in order to be viable in today's changing economic environment. Business process redesign (BPR), which involves the radical redesign of age-old business processes, represents one such effort. Information technologies (IT) play an important role in BPR. This article presents a framework for examining business processes based on two process characteristics -degree of mediation and degree of collaboration-to show how IT may be applied to improve process performance by altering these process characteristics. Based on the framework, guidelines are provided for selecting strategic paths in reengineering specific processes.

California Management Review

Berkeley-Haas's Premier Management Journal

Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

Learn more
Follow Us