Steering Through Uncertainty: Lyft's Journey Towards Cultural Alignment in a Shifting Workplace Landscape

by Jennifer A. Chatman, Dave Rochlin, and Sameer Srivastava
01 Apr 2025

Just one year after making a public commitment to a fully flexible remote work policy, Lyft brought in a new CEO, David Risher, who announced a large round of layoffs and a 'return to the office' initiative. Kristin Sverchek, Lyft’s President of Business Affairs, understood that the executive team tied this decision to financial stability and growth, but knew that she needed manage employee morale and maintain the popular ridesharing company's distinctive customer-focused culture through this transitional period. Would this shift help turn Lyft around, or undermine the attempt?

Details

Pub Date: February 1, 2025

Discipline: Organizational culture

Keywords: Organizational culture, Culture, Organizational transformations, Organizational values, Value based leadership, Leadership, Customer experiences, Layoffs, Competition, Ridesharing, Remote work

Product #: B6064-PDF-ENG

Industry: Technology

Geography: United States, Silicon Valley

Length: 7 page(s)