A Perspective on Quality Activities in American Firms

by Noriaki Kano



Dr. Kano reviews the progress of the American quality movement as seen through his experiences with American companies over the last fifteen years. He identifies the movement's strengths and weaknesses and compares its development to that of the Japanese quality movement. In particular, he elaborates the appeal of management by policy (hoshin kanri) to Americans and describes the specific characteristics of its development in American firms. Overall, although progress may be described as slow and uneven, he finds considerable cause for optimism about the progress of selected American firms and industries.

California Management Review

Berkeley-Haas's Premier Management Journal

Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

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