Table of Contents

---

Managing Resources

Balanced Workplace Flexibility: Avoiding the Traps
by Ellen Ernst Kossek, Rebecca J. Thompson and Brenda A. Lautsch

Consumer Markets for Remanufactured and Refurbished Products
by James D. Abbey, Margaret G. Meloy, Joseph Blackburn and V. Daniel R. Guide Jr.

Managing the Crowd

CGIP: Managing Consumer-Generated Intellectual Property
by Pierre Berthon, Leyland Pitt, Jan Kietzmann and Ian P. McCarthy

Crowdsourcing-Based Business Models: How to Create and Capture Value
by Thomas Kohler

Disrupting Industries

Overcoming Barriers to Entry in an Established Industry: Tesla Motors
by Edward Peter Stringham, Jennifer Kelly Miller and J.R. Clark

Castlight Health: Disrupting the Healthcare Industry
Kristiana Raube