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Ready or Not: Managers’ and Employees’ Different Perceptions of Digital Readiness

by Anne Gfrerer, Katja Hutter, Johann Füller, and Thomas Ströhle

Ready or Not: Managers’ and Employees’ Different Perceptions of Digital Readiness
Digital transformation is now an essential requirement in the financial sector. It is important to align the perceptions of both managers and employees to ensure a successful transition.
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Shared beliefs on digital readiness among management and employees are a precursor to successfully guide and implement organizational change. There is, however, little examination of how digital knowledge and skills are distributed among managers and employees, or whether their perceptions of digital readiness systematically differ. The findings of a survey of the banking industry reveal that, while there are similar perceptions of attitude and empowerment toward change, perceptions of individual readiness, competences, and innovation barriers differ significantly. This research advances the framework of change readiness toward digital readiness with theoretical as well as practical implications for digital transformation management.




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Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

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