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Topics communication

communication

Optimizing Customer Involvement: How Close Should You Be to Your Customers?

This article provides a framework for analyzing customer interaction and participation, including an outline of decis...

California Management Review  
communication

Blended Value Creation: The Mediating Role of Competences

Prosocial entrepreneurial competences help founders acquire resources to create blended value once a venture has been...

California Management Review  
communication

“I Expected More From You”: Navigating Client Trust Violations

Negative client communication may adversely influence professional judgment.

Anna M. Cianci et al.  
communication

Digital Smallness at Work – Shrinking the Enterprise?

Social media & the online world has turned our networks and thinking narrower.

Terence Tse et al.  
communication

Forming New Collaborations in Remote Work

Networks are resilient, but a year of remote work has taken its toll on organizations.

Linus Dahlander et al.  
communication

Ten Things Every Manager Should Know About Nonverbal Behavior

Whether they're aware of it or not, managers influence the people they work with every day through posture, facial ex...

California Management Review  
 

California Management Review

Berkeley-Haas's Premier Management Journal

Published at Berkeley Haas for more than sixty years, California Management Review seeks to share knowledge that challenges convention and shows a better way of doing business.

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