Issues > Summer 2001

Volume 43
Issue 4

Table of Contents

Uncovering Patterns in Cybershopping

Tradeoffs in Responses to Work Pressure in the Service Industry

The Customer Pyramid: Creating and Serving Profitable Customers

System Dynamics Modeling: Tools for Learning in a Complex World

Past the Tipping Point: The Persistence of Firefighting in Product Development

A Framework for Customer Relationship Management

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